Telelisting Service Instructions
Using Telelisting for Do Not Call Compliance and Prospecting
Purpose:
This SOP outlines the process for Century 21 Heritage Group agents to properly use Telelisting — our designated tool for accessing phone numbers, organizing prospecting lists, and complying with Canada’s Do Not Call List (DNCL)regulations.
Scope:
All licensed sales representatives and brokers at Century 21 Heritage Group must use Telelisting for outbound prospecting calls, including daily lead generation and long-term farming strategies.
Policy:
• Century 21 Heritage Group subscribes to the National Do Not Call List (DNCL) for all agents.
• Telelisting is provided to every agent free of charge to ensure full legal compliance.
• Telelisting also offers powerful organizational tools to help agents efficiently track and manage prospecting activities.
Procedure:
1. Accessing Telelisting:
• Agents can find the Telelisting login link inside the Brokerage Hub in Remarketer.
• Login credentials were sent during onboarding to each agent’s Century 21 email address (e.g., firstname.lastname@century21.ca).
• Important: Always use your Century 21 Heritage Group email address to log in.
2. First-Time Login:
• After clicking the link, you will land on the Telelisting login page.
• Enter your Century 21 email and password.
• If you experience issues logging in:
• Click “Forgot Password”.
• Enter your Century 21 email address to reset your password.
• Follow the reset instructions sent to your inbox.
• Once logged in, click on “Access the Phone Book” to begin.
• A simple way to start is by using the Map Search feature:
• Enter the city you want to call.
• Draw a line around the specific area or street you want to target for calls.
• Telelisting will generate a list of phone numbers within that area.
4. Understanding the DNCL Indicators:
• Anything highlighted in RED indicates a Do Not Call (DNCL) number.
• You must not call any number that is marked in red.
• Focus your calling efforts on numbers that are not flagged.
5. Organizing and Tracking Calls:
• Create call lists (e.g., “Today’s Leads,” “Farm Area Follow-Up,” etc.).
• Record the outcome of each call (e.g., “Spoke to Owner,” “Left Voicemail,” “Not in Service”) directly within Telelisting.
• Use Telelisting’s tracking features to monitor your daily, weekly, and monthly call activities.
Compliance Reminders:
• Always verify your call list against Telelisting before dialing.
• Never call a number flagged as DNCL (in red).
• Following this process protects you and the brokerage from potential legal and financial penalties.
Support:
• If you experience login problems:
• First try the “Forgot Password” reset.
• If further help is needed, contact the Century 21 Heritage Group Administrative Team or your Sales Manager for assistance.