Telelisting Service Instructions

Using Telelisting for Do Not Call Compliance and Prospecting

Purpose:

This SOP outlines the process for Century 21 Heritage Group agents to properly use Telelisting — our designated tool for accessing phone numbers, organizing prospecting lists, and complying with Canada’s Do Not Call List (DNCL)regulations.

Scope:

All licensed sales representatives and brokers at Century 21 Heritage Group must use Telelisting for outbound prospecting calls, including daily lead generation and long-term farming strategies.

Policy:

• Century 21 Heritage Group subscribes to the National Do Not Call List (DNCL) for all agents.

• Telelisting is provided to every agent free of charge to ensure full legal compliance.

• Telelisting also offers powerful organizational tools to help agents efficiently track and manage prospecting activities.

Procedure:

1. Accessing Telelisting:

• Agents can find the Telelisting login link inside the Brokerage Hub in Remarketer.

• Login credentials were sent during onboarding to each agent’s Century 21 email address (e.g., firstname.lastname@century21.ca).

• Important: Always use your Century 21 Heritage Group email address to log in.

2. First-Time Login:

• After clicking the link, you will land on the Telelisting login page.

• Enter your Century 21 email and password.

• If you experience issues logging in:

• Click “Forgot Password”.

• Enter your Century 21 email address to reset your password.

• Follow the reset instructions sent to your inbox.

3. Navigating Telelisting:

• Once logged in, click on “Access the Phone Book” to begin.

• A simple way to start is by using the Map Search feature:

• Enter the city you want to call.

• Draw a line around the specific area or street you want to target for calls.

• Telelisting will generate a list of phone numbers within that area.

4. Understanding the DNCL Indicators:

• Anything highlighted in RED indicates a Do Not Call (DNCL) number.

• You must not call any number that is marked in red.

• Focus your calling efforts on numbers that are not flagged.

5. Organizing and Tracking Calls:

• Create call lists (e.g., “Today’s Leads,” “Farm Area Follow-Up,” etc.).

• Record the outcome of each call (e.g., “Spoke to Owner,” “Left Voicemail,” “Not in Service”) directly within Telelisting.

• Use Telelisting’s tracking features to monitor your daily, weekly, and monthly call activities.

Compliance Reminders:

• Always verify your call list against Telelisting before dialing.

• Never call a number flagged as DNCL (in red).

• Do not share Telelisting login information or downloaded call lists with anyone.

• Following this process protects you and the brokerage from potential legal and financial penalties.

Support:

• If you experience login problems:

• First try the “Forgot Password” reset.

• If further help is needed, contact the Century 21 Heritage Group Administrative Team or your Sales Manager for assistance.