# Telelisting Service Instructions
**Using Telelisting for Do Not Call Compliance and Prospecting**
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**Purpose:**
This SOP outlines the process for Century 21 Heritage Group agents to properly use **Telelisting** — our designated tool for accessing phone numbers, organizing prospecting lists, and complying with Canada’s **Do Not Call List (DNCL)**regulations.
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**Scope:**
All licensed sales representatives and brokers at Century 21 Heritage Group must use Telelisting for outbound prospecting calls, including daily lead generation and long-term farming strategies.
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**Policy:**
• **Century 21 Heritage Group** subscribes to the National **Do Not Call List (DNCL)** for all agents.
• **Telelisting** is provided to every agent **free of charge** to ensure full legal compliance.
• **Telelisting** also offers powerful organizational tools to help agents efficiently track and manage prospecting activities.
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**Procedure:**
1. **Accessing Telelisting:**
• Agents can find the **Telelisting login link** inside the **Brokerage Hub** in **Remarketer**.
• Login credentials were sent during onboarding to each agent’s **Century 21 email address** (e.g., firstname.lastname@century21.ca).
• **Important:** Always use your Century 21 Heritage Group email address to log in.
2. **First-Time Login:**
• After clicking the link, you will land on the Telelisting login page.
• Enter your **Century 21 email** and password.
• If you experience issues logging in:
• Click **“Forgot Password”**.
• Enter your **Century 21 email address** to reset your password.
• Follow the reset instructions sent to your inbox.
3. **Navigating Telelisting:**
• Once logged in, click on **“Access the Phone Book”** to begin.
• A simple way to start is by using the **Map Search** feature:
• Enter the **city** you want to call.
• Draw a line around the **specific area or street** you want to target for calls.
• Telelisting will generate a list of phone numbers within that area.
4. **Understanding the DNCL Indicators:**
• **Anything highlighted in RED** indicates a **Do Not Call (DNCL) number**.
• *You must not call any number that is marked in red.*
• Focus your calling efforts on numbers that are not flagged.
5. **Organizing and Tracking Calls:**
• Create call lists (e.g., “Today’s Leads,” “Farm Area Follow-Up,” etc.).
• Record the outcome of each call (e.g., “Spoke to Owner,” “Left Voicemail,” “Not in Service”) directly within Telelisting.
• Use Telelisting’s tracking features to monitor your daily, weekly, and monthly call activities.
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**Compliance Reminders:**
• **Always verify** your call list against Telelisting before dialing.
• **Never call** a number flagged as DNCL (in red).
• **Do not share** Telelisting login information or downloaded call lists with anyone.
• Following this process protects you and the brokerage from potential legal and financial penalties.
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**Support:**
• If you experience login problems:
• First try the **“Forgot Password”** reset.
• If further help is needed, contact the **Century 21 Heritage Group Administrative Team** or your **Sales Manager** for assistance.
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