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The Real Estate Council of Ontario (RECO) is the regulatory body that oversees real estate professionals in Ontario. Established under the Trust in Real Estate Services Act, 2002 (TRESA), RECO’s mandate is to protect the public interest and ensure that real es...

This section outlines the official Century 21 Heritage Group Ltd. Rules and Procedures Manual. It serves as the foundation for how we operate, communicate, and represent the brokerage in all real estate transactions.

A Quick-Start Guide to Building Your Business Through Marketing The REALTOR® Marketing Process is a streamlined resource designed to help both new and experienced agents understand the key marketing steps needed to build visibility, credibility, and long-te...

Establishing relationships with developers opens the door to consistent inventory, exclusive access, and a scalable source of future business. This section focuses on how agents can become valuable partners to builders and developers, positioning themselves no...

Representing a seller in an assignment sale involves navigating a specialized transaction with unique legal, financial, and procedural complexities. As an agent, your role is to ensure your client understands their obligations, timelines, and the steps require...

This section explores how we use Remarketer, our all-in-one website and CRM platform, to manage and promote pre-construction opportunities. From exclusive launches to client follow-ups, Remarketer powers the entire digital strategy behind our pre-construction ...

This section details the submission process for pre-construction deals at Century 21 Heritage Group. Pre-construction transactions involve unique timelines, paperwork requirements, and commission structures, so it’s critical that all documents are submitted co...

This section of the Complete Agent Playbook ensures every REALTOR® understands and meets their legal responsibilities under Canada’s FINTRAC (Financial Transactions and Reports Analysis Centre of Canada) regulations. Agents are required to identify clients, co...

This section outlines the essential rules and tools every REALTOR® must follow to stay compliant with Canada’s National Do Not Call List (DNCL) regulations. As part of Century 21 Heritage Group’s commitment to ethical prospecting, agents are required to verify...

Basement apartments are common in many of our markets — but not all of them are legal or registered with the municipality. As real estate professionals, our job is to protect our clients’ interests while staying compliant with the law and maintaining our profe...

Basement apartments are common in many of our markets — but not all of them are legal or registered with the municipality. As real estate professionals, our job is to protect our clients’ interests while staying compliant with the law and maintaining our profe...

Starting strong is everything. This section outlines the step-by-step onboarding process for new agents joining The Team. From welcome meetings to system access, branding guidelines, mentorship pairing, and early goal setting, we ensure every new agent feels s...

Every successful team starts with a seamless introduction. This section provides a clear and structured onboarding process for administrative and support staff joining The Team. From first-day checklists and system logins to understanding team values, roles, a...

This section outlines the key financial protocols and expectations for members of The Team. From commission structures and expense policies to invoicing procedures, tax preparation support, our financial standards ensure transparency, consistency, and accounta...

Consistent communication is the foundation of a high-performing real estate team. This section outlines the structure, timing, and purpose of our weekly team meetings and daily huddles. These touchpoints are designed to align goals, share insights, troubleshoo...

This section provides an overview of the agreements that define how we work together as a team. It includes team member contracts, commission structures, expectations, and policies that ensure clarity, accountability, and alignment with the Team’s standards. W...