Fintrac

This section of the Complete Agent Playbook ensures every REALTOR® understands and meets their legal responsibilities under Canada’s FINTRAC (Financial Transactions and Reports Analysis Centre of Canada) regulations. Agents are required to identify clients, complete mandatory forms, report suspicious activity, and properly document all transactions involving funds. To make compliance simple and consistent, all agents must use the Fintracker app—a mobile tool that guides users through identity verification, PEP/HIO checks, and submission of required FINTRAC forms. This section walks agents through when and how to use the app, what forms are required, how to store them in Skyslope, and how to escalate suspicious transactions. By following this system, agents reduce risk and protect both themselves and the brokerage.