Do Not Call List

This section outlines the essential rules and tools every REALTOR® must follow to stay compliant with Canada’s National Do Not Call List (DNCL) regulations. As part of Century 21 Heritage Group’s commitment to ethical prospecting, agents are required to verify contact numbers before making outbound calls. Here you’ll find the brokerage’s approved systems for checking numbers, including how to access and use tools like Telelisting. It also covers what to do if a number is marked as “Do Not Call,” exceptions under existing business relationships, and how to document compliance to protect both you and the brokerage. Staying compliant isn’t just about avoiding fines—it’s about respecting consumer privacy and building trust.