Brokerage Expectations, Daily Operations
Brokerage Expectations, Daily Operations
This section outlines the official Century 21 Heritage Group Ltd. Rules and Procedures Manual. It serves as the foundation for how we operate, communicate, and represent the brokerage in all real estate transactions.
Included are detailed policies on:
- Office usage, desk assignments, and dress code
- Commission structures, trade record sheets, and expense policies
- Advertising and promotional guidelines
- Listing submission and documentation requirements
- Signage, lockbox, and appointment protocols
- Internal conflict resolution and team conduct
- Code of Ethics and RECO compliance expectations
These procedures are in place to ensure a consistent, professional, and legally compliant environment for all sales representatives, clients, and administrative staff.
Every agent is expected to read, understand, and follow these guidelines. “I didn’t know” is not an acceptable excuse. If you ever have questions about interpretation or application of these rules, speak with your Branch Manager or Compliance Officer.
A downloadable version of the Rules and Procedures Manual is available below for your reference.